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UkrSibbank No.1 Client Services Provider of 2011
“People’s Choice”, a public rating by Banki.ua, recognized UkrSibbank BNP Paribas Group as the best provider of first-rate client services in Ukraine in 2011.
A number of banks had their services rated on the basis of negative and positive reviews that their clients posted on the Banki.ua website. Only genuine comments confirming that clients actually banked with a certain institution were considered, while those failing to meet this criterion were rejected. As a result, UkrSibbank finished first, outscoring other banks by the number of positive reviews.
“Client opinions are of key importance to us, which is why we are constantly working to improve the quality of our services. For the convenience of our clients, we are implementing cutting-edge technologies, opening new state-of-the-art branches, and offering new service channels, such as the Internet, multifunctional ATMs and kiosks, contact centers, etc. We strive to ensure the comfort and financial wellbeing of our clients by offering banking products and services that suit their interests best,” said Konstantyn Lezhnin, Deputy Chairman of the Management Board of UkrSibbank BNP Paribas Group.
Reference:
JSC “UkrSibbank” (www.ukrsibbank.com) was registered on June 18, 1990. The Bank has banking license No. 75 and General License for currency transactions No. 75, issued by the NBU on October 5, 2011. As of January 1, 2012, its net assets were UAH 32.86 bn; capital stood at UAH 1.25 bn; the credit investment portfolio comprised UAH 20.52 bn; corporate client funds were UAH 13.10 bn; and private client funds – UAH 11.21 bn. The regional network currently encompasses more than 700 outlets throughout Ukraine, and the ATM network, comprising 1,550 units, is the third largest in the country. 84.99% of shares of UkrSibbank JSC are held by the BNP Paribas Group, and 15% of shares are held by the EBRD. The Bank is audited by International Company LLC AF “PriceWaterhouseCoopers” (Audit) and audit firm LLC “Ukrainian Audit Service”.
BNP Paribas (www.bnpparibas.com) has a presence in 80 countries with nearly 200,000 employees, including more than 150,000 in Europe. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Investment Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Investment Banking and Investment Solutions activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia.
Rated AA- by Standard & Poor's, BNP Paribas is one of the best rated banks in the world.
Tatyanа Shikеrjavajа T_shikerjavaja@ukrsibbank.com
Vіktоrya Tоmin Viktorya.Tomin@ukrsibbank.com
Olga Buriak Olga.Buriak@ukrsibbank.com
